At Egertons, we completely understand that breakdowns and accidents can be very stressful, and so we make it our mission to make the rescue and recovery process as seamless and efficient as possible.
We pride ourselves on delivering exceptional customer service and ensuring that every interaction with our company is a positive experience, as in times of real distress, we want nothing more than to help.
Join us as we take a detailed look at the initiatives and investments we’ve made to guarantee a great customer experience every time, and see what it really is that makes us one of the leading vehicle rescue and recovery operators in the UK today.
We’ve invested in cutting-edge in-house technology and platforms
In today’s fast-paced world, technology plays a crucial role in enhancing customer service, and here at Egertons, we’ve invested heavily in our in-house technology and platforms to ensure we can provide rapid, efficient and reliable services to our customers.
For example, our state-of-the-art dispatch system allows us to monitor and manage our fleet in real-time, ensuring that the nearest and most suitable rescue vehicle is dispatched to the scene immediately, and also reducing waiting times by promising that help is always on the way.
We’ve also developed a user-friendly mobile app that our customers can use to request assistance, track the arrival of our rescue team and receive real-time updates too. This app provides a convenient and transparent way to communicate with us and commits to live-time updates so that customers are never left in the dark during a stressful breakdown situation.
We have access to the best-in-industry rescue and recovery vehicles
To provide the best service, we need the best equipment, and we’re proud to have a 300 strong fleet of top-of-the-line rescue and recovery vehicles equipped with the latest technology, each capable of handling a wide range of situations, from standard roadside assistance to complex recovery operations involving heavy-duty machinery.
Our investment in high-quality vehicles ensures that we can rescue any vehicle, regardless of its size or condition, from anywhere across the country. Whether it’s a motorcycle or a family car, through to a commercial van or a heavy goods vehicle – you can rest assured that we have the right equipment to get the job done efficiently and safely.
We’ve expanded offerings to include FNOL services
Understanding the needs of our customers has led us to expand our service offerings, with one of the most significant additions being our First Notification of Loss (FNOL) service.
This service allows customers to report an incident immediately, ensuring a quicker response time and a more efficient handling of the situation. What’s more, our FNOL service streamlines the entire process from the moment an incident occurs to the resolution, reducing stress and providing peace of mind to our customers.
It’s a comprehensive approach which ensures that all necessary steps are taken promptly, from arranging vehicle recovery to coordinating with insurance companies, and we’ll handle every bit of it.
We have a wealth of experience and knowledgeable teams
At Egertons, our greatest asset is our people. We’ve built a team of highly experienced and knowledgeable professionals who are dedicated to providing exceptional customer service, and our staff undergo regular training to stay updated with the latest industry practices and technological advancements.
This includes technical training for our rescue and recovery personnel, as well as customer service training for our support teams, and by keeping our staff well-trained and informed, we ensure that they are always prepared to provide the best possible service to our customers.
In fact, with decades of experience in the rescue and recovery industry, our team is well-equipped to handle any situation. They bring a wealth of knowledge and a proactive approach to problem-solving, ensuring that even the most challenging recoveries are completed efficiently and effectively, and we could not be prouder of them.
We’re available 24/7/365
Breakdowns and accidents don’t adhere to a schedule, and neither do we. That’s why we operate 24 hours a day, 7 days a week, 365 days a year, offering a true round-the-clock availability to ensure that our customers can always count on us, no matter when or where they need assistance.
But if anything, our commitment to being available always is testament to our dedication to customer service, as we completely understand that emergencies can happen at any time, and it’s never convenient.
We’re committed to nationwide coverage
One of the most well-known aspects of our service is our ability to provide rescue and recovery services across the entire country, as our extensive network of rescue vehicles and strategically placed depots ensures that we can reach you promptly, no matter how remote your location might be.
It’s our commitment that no matter where you are, you can rely on us to come to your aid.
We believe in a customer-centric approach
Customer satisfaction is at the heart of everything we do at Egertons, and we actively seek feedback from our customers to continually improve our services. So much so, that our customer service team is trained to handle enquiries and issues promptly and effectively, ensuring that every interaction with Egertons is a positive one.
We do this because we genuinely believe that listening to our customers and understanding their needs is crucial to delivering exceptional service, and this customer-centric approach has not only helped us build strong relationships with our clients but has also earned us a reputation for reliability and excellence in the industry.
We’ve built strong partnerships and collaborations
Collaboration is key to providing comprehensive services, and we’ve established strong partnerships with key industry players such as insurance companies, vehicle manufacturers and roadside assistance networks to enable us to offer integrated services and provide our customers with a seamless experience from start to finish.
And we’re ready for the future too
Looking ahead, our Egertons team are committed to staying at the forefront of innovation in the rescue and recovery industry.
We’re determined to continuously explore new technologies and methodologies to enhance our services further, and our goal is to remain the industry leader and continue providing our customers with unparalleled service and support.
In fact, we’d go as far as to say that our commitment to ensuring a great customer experience every time is unwavering.
Through our investments in technology, high-quality vehicles, expanded service offerings and dedicated team, we strive to provide efficient, reliable, and exceptional service to our customers.
We’re so proud of the strides we’ve made and remain dedicated to continuous improvement to meet and exceed our customers’ expectations.