personalised incident management

How personalised incident management services can benefit a fleet


From reducing costs and loss of time, to building out a pre-arranged account strategy for your large fleet, personalised incident management services can help to take away all the heavy lifting of accidents or breakdowns.

At Egertons, we appreciate that managing a large fleet can be an incredibly stressful job, especially when dealing with multiple assets. To help make any vehicle specific event as smooth-sailing as possible, we’ve built a bespoke incident management service which enables us to deliver our vast range of services in the most efficient manner, operating to pre-agreed frameworks and service level agreements.

Our large fleet service offers a more personalised experience, by giving our enterprise customers a series of dedicated resources and service features, all aimed at reducing costs and increasing efficiency through one single point of contact.

There are also a number of added extras too which come with being an Egertons customer, so let’s take a look at why so many large fleets choose us to deliver their personalised incident management services. 

You’ll be appointed a dedicated Account Manager

Designed to help build a closer, more personalised relationship with our larger customers, our bespoke service includes appointing a dedicated Account Manager and contact number to your fleet, working as a single point of contact.

Once assigned, their responsibility will be to oversee your fleet personally, working with your team to access service benefits such as:

  • An online booking facility
  • 2-way messaging function with our operations control room
  • Access to digital invoices and records
  • Fixed nationwide rates
  • Volume discounts
  • An online invoice viewer
  • And more.

We’ll act as an extension of your business

With a dedicated and bespoke package to suit your business operation, just a simple instruction to attend is all we need to get to work.

At that point, each large fleet customer is provided with access to a user-friendly portal, giving them a comprehensive overview of the status of any jobs in our system and to monitor their progress live, in real-time.

But we don’t stop there.

We can even brand this process too, giving your employees a sense of familiarity and access to a bespoke solution which looks like an extension of your existing business, but does so much more.

Our breakdown and recovery vehicles can cater to any need

We pride ourselves on constantly innovating and adapting to the demands of a changing world, and have invested heavily in our fleet, technology and customer service to build a nationwide roadside repair and recovery service that our customers rely on.

This investment allows our roadside incident team to spring into action as soon as they receive your call, despatching not only the recovery vehicle that’s most suitable for the job, but also the one closest to the location of the incident.

Depending on the type of vehicle that needs recovery, we have access to recovery assets such as rotating and sliding cranes, low loaders and medium and large heavies. We can even deploy airbag units or all terrain equipment too, meaning we can confidently say that yes, we can recover any vehicle, from anywhere.

We’ll get to know your fleet

From the moment we first begin our service, your dedicated Account Manager will take the time to really get to know you, your business and your fleet.

Our on-boarding process is a smooth and detailed one, so that when the time comes, we will already have a clear view of what’s most important to you and your customers, enabling us to make the right decisions to start the rescue process safely and efficiently.

For personalised incident management services, you can count on us

Egertons are one of the UK’s leading vehicle rescue and recovery operators, with services stretching from breakdown recovery to specialist assistance, available 24/7/365 service across the country.

But the main reason to choose us? Because our fleet of incident response vehicles, range of equipment available on hand and the technology our fleet is equipped with, allows us to deploy the exact right vehicles, first time, helping to keep your vehicle downtime to an absolute minimum and ensure recovery takes place as safely and efficiently as possible.

What’s more, we also hold PAS 43, ISO 9001 and NNHS Sector 17 accreditations, helping to ensure that all our recoveries and repairs are completed to the very highest industry standards.

We’re the preferred vehicle rescue and recovery operator for UK fleets to rely on, no matter what.

In other words, when you need us, we’ll be right here.

Reach out today.