Egertons vans on the road

Why We Aim to Repair at the Roadside Above All Else


No matter the vehicle, our aim at Egertons is to get you back on the road as quickly and safely as possible, so we will always focus on a roadside repair wherever and whenever we can.

Here at Egertons, our team of technicians will arrive on scene fully equipped service vans and industry leading diagnostic equipment, and will start to work ASAP to get you and your vehicle moving again.

For us, this our absolute priority. In fact, our roadside repairs are so successful that they account for 76% of vehicle breakdowns that we attend.

This is because roadside repairs often bring about the fastest possible resolution to a breakdown, and it means there’s no additional downtime for your fleet. So, how do we do it?

We’ve built a strict, tailored triage process

From the moment you first call our team, we work towards completing 3 crucial steps to find out exactly what’s happened, how we’ll get to you and which vehicles are going to get the job done. This means:  

  1. Asking critical questions such as an exact description of location, load, intended destination and of course, what the breakdown issue is. 
  2. Determining the most appropriate emergency response vehicle, confirm a plan of action if a vehicle can be repaired, or send a recovery vehicle to take the vehicle away if needed. 
  3. Then deploying the exact right vehicles, the very first time, to ensure recovery takes place as safely and efficiently as possible. 

This service delivery is further supported by our 24-hour control room, equipped with the latest industry technology, and our call centre team use this alongside our sophisticated online portal to efficiently manage our 300-strong fleet. In other words, if there’s one thing we guarantee; it’s that we’ll always get it right, first time. 

Fully equipped service vans and leading recovery equipment  

We pride ourselves on constantly innovating and adapting to the demands of a changing world, and have invested heavily in our fleet, technology and customer service to build a nationwide roadside repair and recovery service that our customers rely on.

This investment allows our roadside incident team to spring into action as soon as they receive your call, despatching not only the recovery vehicle that’s most suitable for the job, but also the one closest to the location of the incident.

Depending on the type of vehicle that is in need of recovery, we have access to recovery assets such as rotating and sliding cranes, low loaders and medium and large heavies. We can even deploy airbag units or all terrain equipment too, meaning we can confidently say that yes, we can recover any vehicle, from anywhere.

Fulfilling efficient repairs

As soon as our roadside repair technician arrives on the scene, they’ll quickly evaluate the situation with the help of onboard diagnostic equipment and latest vehicle tooling to resolve the problem quickly and efficiently.

By working like this, we can aim to facilitate a roadside repair quickly and safely, rather than prolong the downtime of your vehicles or needing to tow them to a workshop. For our customers, this means that we’re able to use the exact right equipment, tools and technician expertise there and then, getting their vehicles back on the road as soon as possible.

What’s more, operators can also rest assured that any roadside repair is also carried out to the very highest industry standards, as we also hold PAS 43, ISO 9001 and NNHS Sector 17 accreditations and all of our technicians are fully qualified in commercial vehicle repairs.

But we don’t stop there

We’re not just a vehiclerecovery service; we provide ongoing mobility solutions to ensure your load gets to its final destination safely. This means if we can’t repair your vehicle at the roadside, we’ll help deliver your load, your driver and your vehicle to the most appropriate locations to get your day back on track as quickly as possible.

In fact, our experts can even facilitate drop offs to separate locations too, whether it’s the original planned destination, company depot or preferred workshop. 

It’s what makes us one of the UK’s leading vehicle rescue and recovery operators

With services stretching from breakdown recovery to specialist assistance, available 24/7/365 service across the country, Egertons are the preferred vehicle rescue and recovery operator for UK fleets to rely on, no matter what.

In other words, when you need us, we’ll be right here.

Reach out today.