At Egertons, we’re dedicated to making the vehicle rescue and recovery process as smooth and efficient as possible, as we completely understand the stress that comes with breakdowns is never easy, especially for fleet managers trying to keep their operations aligned.
Our commitment to exceptional service is backed by our investments in technology, our fleet rescue and recovery vehicles and our people.
But for fleet managers, we know it’s all about the benefits. So here’s what sets us apart as a leading vehicle rescue and recovery operator in the UK, and why you should us.
Our in-house tech is truly cutting-edge
We’ve heavily invested in state-of-the-art technology to enhance our services all throughout Egertons, including our advanced dispatch system which enables real-time fleet management, ensuring that the nearest and most suitable vehicle is dispatched promptly, reducing waiting times and ensuring help is always on the way, through to our user-friendly mobile app which allows customers to request assistance, track the rescue team’s arrival and receive real-time updates.
The way we see it, technology can be used to ensure complete transparency between us and fleet managers, and any digital solutions we can tailor to help reduce anxiety during stressful breakdown situations, the better for you.
Our rescue and recovery vehicles are the best in the industry
Our 300-strong fleet is equipped with the latest technology to handle a wide range of scenarios, from standard roadside assistance to complex heavy-duty recoveries.
Whether it’s a motorcycle or a heavy commercial vehicle, our top-of-the-line vehicles ensure that no matter the size or condition of your vehicle, we can rescue it efficiently and safely, from anywhere in the country.
We offer comprehensive FNOL services
We’ve expanded our offerings to include First Notification of Loss (FNOL) services as well, which streamline the entire process from incident reporting to resolution.
This service allows for immediate incident reporting, quicker response times and a more efficient handling process, providing peace of mind during stressful situations, and for fleet managers, it means that we can quite literally handle everything from vehicle recovery through to coordination with insurance companies too.
Our teams are experienced and knowledgeable
By far, our greatest asset at Egertons is our people.
Our team of highly trained professionals are dedicated to providing exceptional service, and regular training ensures that our staff remains updated with the latest industry practices and technological advancements.
What’s more, we also hold decades of experience, meaning our team is well-equipped to handle any situation and ensuring that even the most challenging recoveries are completed efficiently and effectively.
We offer 24/7/365 availability and nationwide coverage
We operate round-the-clock, offering true 24/7/365 availability, and since a vehicle breakdown never happens in the ideal location, we’re committed to offering full nationwide coverage too.
This is made possible thanks to our extensive network of vehicles and strategically placed depots across the UK, all working to ensure a prompt service, no matter how remote the location.
To us, this acts as a commitment to being always available, and underscores our dedication to customer service, making sure that help is always just a call away, always and anywhere.
We’re truly customer-centric
Customer satisfaction is at the heart of everything we do at Egertons, and we actively seek customer feedback to continuously improve our services.
For fleet managers, our customer service team is trained to handle enquiries promptly and effectively, ensuring that every interaction is a positive one. And from this, our customer-centric approach has helped us build strong relationships with our clients and earned us a reputation for reliability and excellence in the industry.
We’ve built strong industry partnerships
We’ve established strong partnerships with key industry players such as insurance companies, vehicle manufacturers and roadside assistance networks, all of which are collaborations which enable us to offer integrated services and provide our customers with a seamless experience from start to finish.
We also facilitate enterprise fleet recovers too
Managing a large fleet?
Our bespoke incident management service is designed to simplify the process, with features such as dedicated account managers, online booking facilities and real-time monitoring through our user-friendly portal.
And finally, our triage process ensures your vehicle downtime is kept to a minimum
We understand that time is critical in recovery situations, and downtime for commercial vehicles can quite literally mean a loss of operations, resource and custom.
That’s why we’ve spent time homing in on our triage system, working to ensure that our teams ask the exact right questions following an incident, in order to deploy the correct vehicle the first time, with a goal of reaching the scene within 45 minutes or less.
Whether it’s a roadside repair, vehicle recovery or specialist assistance, our team is equipped to handle any situation with speed and efficiency, and our promise it to always deploy the specialist rescue vehicles from our fleet to get that done quickly, and safely.
So, why should fleet managers choose us?
Egertons are one of the UK’s leading vehicle rescue and recovery operators, with services stretching from breakdown recovery to specialist assistance, available 24/7/365 service across the country.
In fact, regardless of the incident or circumstances, our team can deal with any request. All we need is the information gathered during the first call to work from, after which our skilled team will deploy the most suitable recovery vehicle and expert Technician to the scene.
In other words, whether it’s roadside repair, recovery of a vehicle to a secure location or specialist assistance of a vehicle which has left the road; our team can take care of everything.