young woman standing by broken down car and making phone call

What Breakdown Recovery Means for Policy Holders


Recognised as being at the forefront of a rapidly evolving vehicle recovery sector and considered among the UK’s leading vehicle rescue and recovery operators, Egertons offer competitive prices and top-quality services to ensure policy holders receive the service they expect and deserve when they experience a breakdown.

Here at Egertons, we place your policy holder at the heart of our service provision from recovery of the vehicle to a secure compound, through to repatriation services. In fact, we’re proud to say that we can handle the entire incident, from liaison with local agencies, to the vehicle recovery itself.

So, how do we do this, and why do so many Insurers choose us?

We work with insurers to deliver operational excellence

Communication is absolutely key when it comes to managing a breakdown for policy holders. Insurers value our open interactions, and we always ensure that insurers are able to track the journey of a breakdown quickly and easily.

Our inhouse IT platform allows us to do just this, delivering a service which sets a new standard in the recovery industry, and is available to access 24 hours a day, 365 days a year. Plus, to offer complete peace of mind, we also have a dedicated online portal which can be integrated into your existing IT infrastructure, giving exclusive access to a policy holders’ recoveries in our system.

This portal can also provide regular updates on each stage of the recovery process, as well as two-way communications of all data including:

  • Onward transportation requests
  • Location details
  • Real-time updates
  • Confirmation of deployment
  • Two-way chat
  • Tracking to location
  • Images from the scene
  • Incoming job requests
  • And a directions map

Bespoke incident management service for large fleets

We appreciate that managing a large fleet can be incredibly stressful, especially when dealing with multiple incidents. To help make this as stress-free as possible, we’ve built a bespoke incident management service which enables us to deliver our vast range of services in the most efficient manner, operating to pre-agreed frameworks and service level agreements.

This service offers a more personalised experience by giving our larger customers dedicated resources and service features aimed at reducing costs and increasing efficiency, all through a single point of contact. These services include:

  • A dedicated account manager and contact number
  • Access to our online booking facility
  • 2-way messaging function with the operations control room
  • Access to digital invoices and records
  • Fixed nationwide rates
  • Volume discounts
  • Online invoice viewer

But ultimately, our large fleet service makes incident management easier, thanks to a dedicated, bespoke package to suit your business operation, all we require is a simple instruction to attend. What’s more, we can even brand the process, giving your employees a sense of familiarity and allowing each customer access to a user-friendly portal, offering a comprehensive overview of the status of any jobs in our system to monitor the progress of live jobs in real-time.

We’re not just a vehicle recovery service

We’ll also help deliver your load, your driver and your vehicle to the most appropriate locations to get your day back on track as quickly as possible. Our experts can facilitate drop offs to separate locations, whether it’s the original planned destination, company depot or preferred workshop.

This is because we completely understand that every business and individual have different priorities when it comes to getting their assets from A to B, and your instructions may be personal preference or business requirement.

Rest assured we’ll do our best to facilitate the collection and delivery of personal belongings too, and we’ll always keep the customer updated of all activities throughout the process as well.  

The professional approach to vehicle rescue

As one of the leading vehicle rescue and recovery operators in the country, we completely understand that there’s never a convenient time to experience a commercial vehicle accident. That’s why we make it our priority to reach you at the scene as quickly as possible to get your vehicle recovered by offering a 24/7/365 service, from breakdown recovery to specialist assistance.

Egertons are the preferred breakdown recovery specialist of choice for so many fleet operators today, but it’s not just about speed for us; it’s also about getting the job done right, always.

Our sophisticated triage process allows us to deploy the exact right vehicles to a scene first time. This is supported by our 24-hour control room, and having invested in industry leading software, we can seamlessly track the progress of all our vehicles and allocate jobs straight to the recovery technicians.

Combine this process with our 300-strong fleet, vast range of equipment available on hand and the technology it is equipped with, you can rest assured you’re in the best of hands.

We’re ready when you are.

Reach out today.