When a client or driver has an accident, the first conversation shapes everything that follows. Get it right, and the claim runs smoothly. Get it wrong, and everyone feels it – your customer, your team and your costs.
We can take that first conversation off your hands, along with as much of what comes next as you like.
So, what is FNOL?
FNOL stands for First Notification of Loss. It’s the very first report of an accident, damage or loss involving an insured vehicle, and it’s the first step in any claim.
The sooner we deliver an FNOL notification, the sooner their insurance can progress the claim and understand the circumstances around the incident.
Why hand it over?
Because FNOL is never just a phone call. Done properly, it means:
Gathering the right details about what’s happened, while they’re still fresh
Working out what the vehicle needs – a repair, a recovery or secure storage
Sending the right help to the scene
Keeping everyone updated, from your team and supply chain to your client.
That’s a lot to juggle at 3am on a Sunday. Our control room does it every day of the year.
Your brand. Our FNOL expertise.
Our FNOL service can be fully white-labelled. Your clients hear your name, see your brand, and experience your service. We simply work behind the scenes as an extension of your team.
For insurers and claim management providers, that means a client journey you can stand behind, and one that helps you deliver good outcomes for every client, every time.
