Control Room Operator

Be part of a motivated and dynamic workforce, providing a nationwide rescue service 24 hours a day for individuals and businesses alike.

Control Room Operator

Full Time
£20k

9 months ago

KEY RESPONSIBLITIES

What will you be doing

Based in Mobberley, Cheshire, you will be required to work within a busy Emergency Breakdown Control Centre. You will be handling telephone calls, using vehicle tracking software, deploying jobs and updating the various computer systems. All training on in-house systems will be provided . A good knowledge of Geography and the Automotive Industry is preferred.

Shifts are 12hours and start at 7am, 9am & 11am on a rotating basis 4 days on 4 days off. Successful applicants will be expected to work towards a supervisory role within the Control Centre.

EXPERIENCE

What do we require

  • You must have good IT skills and have a good telephone manner
  • A demonstrable understanding of the business and the brand
  • Previous experience of working in a dynamic and varied environment
  • Excellent communication skills
  • You must be reliable and punctual
  • A good standard of literacy and numeracy
  • To be able to gather appropriate information by asking relevant questions in order to clearly resolve the customer’s issues
  • Good problem solving expertise
  • To be able to prioritise effectively and identify and resolve time conflicts

INTERESTED

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