Q: Do you have a list of depot locations?
A: Yes, you can find it here.
Q: What I really need is for a recovery company to keep me informed throughout the duration of the job, so I am not in the dark when my customer rings up. Will you do this?
A: This is a problem throughout the recovery industry, especially with small companies operating with limited control room staff. Egertons strive to keep our customers aware of any developments as they happen. It is important to us that you, the customer, know exactly what is going on with your vehicle or your client's vehicle at all times.
Q: How much do you charge for recoveries?
A: It is difficult to accurately price a job without knowing the full details involved. We always aim to offer value for money, as well as delivering a level of quality which is paramount in this day and age. Get in touch with us and we'll tailor a bespoke package to your requirements.
Q: Aren't all recovery companies more or less the same?
A: In a word, no. As our commercial world becomes more competative, the edge is usually found in customer service and quality of service. The recovery industry is no different. Recovery companies, historically, are not usually noted for their customer focused attitude, but Egertons strive to maintain the level of service that you have worked hard to instill in your clients by only employing technicians that are always dressed smartly, and are clean cut, polite and knowledgeable. We hold ISO9001: 2000 & PAS-43-2006 accreditation, and we work hard to ensure that this quality of service is consistent from the start of the job, through to its completion, and throughout the invoicing, and aftercare process.
Q: How can a recovery company affect my company's image?
A: To your customer the recovery company is simply an extension of your company. If the recovery firm makes mistakes, often it reflects badly on you, in the eyes of your customer. Many times the recovery technician is your client's first point of contact, and that first impression is a powerful one.
Q: How can using the wrong recovery company put my company at risk?
A: When a client requests that you organise the recovery for his or her vehicle, they are tasking your company with the job. If anything goes wrong, for whatever reason during the recovery process, the client often comes to YOU to ask why you didn't look after their vehicle properly, and their contract is with you, as far as they are concerned. It is imperative that in order to ensure that you cannot be held accountable, that you only use companies who are fully risk assessed, and accredited with ISO9001: 2000 & PAS-43-2006, with documented working practices and health and safety procedures. In other words, all the things that are just as imperative as in your own business. Many recovery companies scrimp on these standards because they are expensive and high maintainance, but how expensive is it if it all goes wrong?
Q: How can I find out more information on choosing the right recovery company?
A: Why not download our free ebook, 'Insider Secrets of the Recovery Industry'. It's packed full of information that as a recovery buyer... you cannot afford to miss out on. Get more info by clicking here.
Q: I have another question that is not covered here. Who can I ask?
A: We are always happy to help. Contact us here.
|Head Office : Moss Lane, Mobberley, Cheshire WA16 7BS
Tel : 01565 872707
Fax : 01565 872026
"A more professional approach to vehicle recovery"
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